HORIZONTE

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NDIS RegisteredFully insuredNo cost to youMultilingual support

Manage your NDIS plan with confidence.

Stress-free plan management at no cost to you. We pay your providers fast, keep your budget crystal clear, and give you real people to talk to — so you can focus on what matters. Based on the Gold Coast, serving all of Australia.

Get started See how it helps you

A support worker and a happy participant outdoors

What we do

Everything your plan needs, handled for you

Four promises sit behind everything we do: fast payments, clear budgets, real support and no lock-in. Tap any service to see how it plays out — all funded by the NDIS, at no cost to you.

Built for everyone involved

One place where everyone sees what matters

Whether you receive supports, deliver them, or coordinate them, you get exactly the view you need. Choose your role to see the dashboard and what you get.

Simple to start

How it works

Four simple steps from first hello to fully set up. We do the heavy lifting with the NDIA — you stay in control the whole way.

Get in touch

Call, message or start your switch online — whatever feels easiest. It takes just a few minutes.

Sign the agreement

We send a clear, plain-English service agreement. No surprises, no jargon — we walk you through it.

We set up with the NDIA

We notify the NDIA, register as your plan manager and coordinate the transition from any current provider.

You're all set

Send invoices our way and track everything online. We pay your providers and keep your budget clear.

Join Horizonte

Questions?

Frequently asked questions

A person raising their hand to ask a question

Get in touch

Ready to start, or just have a question?

Send a message and a real person will reply by email — or call you if your case needs it. Every message becomes a tracked ticket, so nothing gets lost.

images/office.jpg

Horizonte

NDIS Registered Plan Manager based on the Gold Coast, supporting participants, providers and coordinators across Australia. We help in English, Spanish and 10+ other languages.

hello@horizonte.com.au
Bundall, Gold Coast QLD
ABN 65 680 428 488
NDIS Registration No. xxxxxxxxx
Mon–Fri, 9am–5pm AEST

First name

Last name

Phone

Who's sending this? *

Are you already a Horizonte client? *

Message

You'll get a ticket number and a reply by email. We reply in English.

HORIZONTE

For providers

Getting paid is simple. No login needed to send an invoice.

Email your invoice as a PDF, or log in to upload it and track every step. Most correctly submitted invoices are processed within a few business days.

1. Email it

Send your PDF to invoices@horizonte.com.au. Put "Invoice" or "Reimbursement" in the subject line. No account needed.

2. Or upload & track

Use our template

Our invoice template covers every NDIA & ATO requirement, so you avoid the most common rejections.

Avoid these common mistakes

Simple errors cause the longest delays. Double-check:

• Participant's correct name & NDIS number
• A valid ABN
• Correct dates of service

• Only supports covered in the plan
• Correct NDIS support item codes
• Totals that add up

Download invoice template (PDF)Log in to upload & track

HORIZONTE

Provider login

Enter your email and we'll send you a secure sign-in link. No password to remember.

Prefer not to log in? You can always email your invoice to invoices@horizonte.com.au.

Check your email

We've sent a secure sign-in link to your inbox. It's valid for 15 minutes and can be used once.

Didn't get it? Check spam, or contact us and we'll help.

InvoicesUploadMy questionsMy details

Sunshine Therapy

Welcome back, Sunshine Therapy

Upload an invoice and follow it from received to paid.

Upload an invoice

Drag a PDF here, or email invoices@horizonte.com.au

Drop your PDF here or browse

Invoice #1041 — $640.00

Submitted 3 Jun 2026 · Typically paid in ~2–3 business days

✓

Received

3 Jun, 9:12am

✓

In review

3 Jun, 2:40pm

Submitted to NDIS

4 Jun, 8:05am

Paid

Pending

All invoices

Invoice	Participant	Amount	Submitted	Status
#1041	S. Appleseed	$640.00	3 Jun	Submitted to NDIS
#1038	J. Carter	$220.00	1 Jun	Paid
#1031	S. Appleseed	$95.00	24 May	Action needed — missing ABN

HORIZONTE

Coordinator login

Enter your email and we'll send a secure sign-in link.

Check your email

We've sent a secure sign-in link, valid for 15 minutes.

My participantsReferMy questions

Coast Coordination

Your participants

Read-only view of budgets and invoice status for clients who've consented.

Active participants

Invoices this month

Needs attention

Participant funding

Participant	Core remaining	Used	Plan ends	Status
S. Appleseed	$12,480	62%	30 Jun 2026	On track
J. Carter	$2,140	88%	14 Aug 2026	Overspend risk
M. Nguyen	$9,900	21%	02 Dec 2026	Underspend

Refer a participant

Under a minute. We never pay for referrals — participant choice always comes first.

Your name

Participant name

HORIZONTE

Participant login

Enter your email and we'll send a secure sign-in link. No password needed.

New here? Join us

Check your email

We've sent a secure sign-in link to your inbox. It's valid for 15 minutes.

Need help in another language? Request a call.

My budgetInvoicesStatementsMy questions

Sarah A.

Hello, Sarah

Here's where your plan stands today.

Core — remaining

$12,480

62% used · resets 30 Jun

Capacity building — remaining

$6,050

38% used

Capital — remaining

$1,200

10% used

Latest invoice

Sunshine Therapy · #1041 · $640.00

✓

Received

3 Jun

✓

In review

3 Jun

Submitted to NDIS

4 Jun

Paid

Pending

Recent invoices

Provider	Invoice	Amount	Status
Sunshine Therapy	#1041	$640.00	In progress
Coast Support Work	#1040	$305.00	Paid

Download this month's statement (PDF)

HORIZONTE

Join Horizonte

Join Horizonte — it only takes a few minutes

Already with another plan manager? No problem. We notify the NDIA on your behalf and coordinate the transition. You stay in control the whole way.

What you'll need: your NDIS number, your plan dates, and (if switching) your current plan manager's name. No bank details required — we claim directly from the NDIA.

1 About you

2 Your transition

3 Agree & sign

Let's start

This helps us tailor the next steps for you.

Are you new to plan management, or switching from another plan manager? *

Your details

The participant's information (the person with the NDIS plan).

First name *

Last name *

Date of birth *

NDIS number *

Email *

Phone *

Residential address

Preferred language for phone support

Your NDIS plan

Plan start date

Plan end date

Is plan management funded? *

Is your plan on PACE?

Who manages the plan?

If someone acts on the participant's behalf (nominee, guardian, parent), tell us here.

Is there a nominee, guardian or representative?

Representative name

Relationship

If you're switching

So we can coordinate the transition and make sure no invoices fall through. Skip if you're new.

Current plan manager

Preferred transition date

How did you hear about us?

Referred by a coordinator?

How did you find us?

Agreements & consent

Please read and tick. View each document here.

I have read and agree to the Plan Management Service Agreement. * I authorise Horizonte to notify the NDIA and act as my plan manager, including making claims for approved invoices. * I consent to my information being handled per the Privacy Policy & Consent. * (Optional) I consent to my support coordinator viewing my plan information.

Sign

Full name (typed signature) *

Date *

We'll email you a copy of your signed agreement.

HORIZONTE

Legal & compliance

Documents

DRAFT — not legal advice. These are placeholder templates showing structure and required sections. Before publishing or having anyone sign them, they must be reviewed and finalised by a qualified Australian lawyer / NDIS compliance specialist. Bracketed fields like [COMPANY] need your real details.

Service Agreement Privacy & Consent Code of Conduct Complaints Policy

Plan Management Service Agreement

Between [COMPANY PTY LTD], ABN [ABN] ("Horizonte") and the Participant named in the onboarding form ("you"). Draft v0.1.

1. About this agreement

This sets out the plan management services Horizonte will provide under the NDIS, made under the NDIS Act 2013 and the NDIS rules, to support your choice and control.

2. What we will do

Receive, check and process provider invoices in line with NDIA price limits and your plan budgets.
Make claims from your NDIS funding and pay providers for approved supports.
Keep records and give you regular statements of spending and remaining funds.

3. What we will not do

We do not provide financial, legal or investment advice.
We do not pay for supports not funded in your plan or above NDIA price limits.
We do not charge you — our service is funded by the NDIS.

4. Conflict of interest

Horizonte does not pay or receive payment for referrals. You may choose and change your providers and plan manager at any time.

5. Term & ending

Starts on signing; continues until your plan ends or either party gives [NOTICE PERIOD] written notice. You may leave anytime; we'll help transition your information.

6. Privacy & complaints

We handle information under the Privacy Act 1988 (Cth). Concerns: [EMAIL] / [PHONE], or the NDIS Quality and Safeguards Commission on 1800 035 544.

Privacy Policy & Consent

How [COMPANY] collects, uses, stores and shares your information. Draft v0.1.

What we collect

Identity and contact details, your NDIS number and plan information, invoices and payment records, and communications.

Why & who we share with

The NDIA, to make and manage claims.
Your providers, only as needed to process payments.
Your coordinator, only if you consent.

Your rights

Request access, correction or withdrawal of consent via [EMAIL]. You may complain to the OAIC.

Code of Conduct

Aligned with the NDIS Code of Conduct. Draft v0.1.

Horizonte and its workers will act with respect for your rights and privacy; provide services safely and competently; act with integrity and transparency; promptly raise quality or safety concerns; and take reasonable steps to prevent and respond to violence, exploitation, neglect, abuse and discrimination.

Complaints Policy

How to raise a concern. Draft v0.1.

Making a complaint

Tell us by phone [PHONE], email [EMAIL], or the "Ask us" form. Someone can do this on your behalf, and you can remain anonymous.

What happens next

We acknowledge within [X] business days.
We work with you to resolve it fairly and promptly, and record the outcome.

External options

If unsatisfied, contact the NDIS Quality and Safeguards Commission on 1800 035 544.