NDIS RegisteredFully insuredNo cost to youMultilingual support

Manage your NDIS plan with confidence.

Stress-free plan management at no cost to you. We pay your providers fast, keep your budget crystal clear, and give you real people to talk to — so you can focus on what matters. Based on the Gold Coast, serving all of Australia.

Get started See how it helps you
A support worker and a happy participant outdoors

What we do

Everything your plan needs, handled for you

Four promises sit behind everything we do: fast payments, clear budgets, real support and no lock-in — all funded by the NDIS, at no cost to you.

01

Fast invoice payments

Your providers should never have to chase money. The moment an invoice lands with us, we check it against your plan budget, the right support category and the current NDIA price limits — then pay it promptly, typically within a few business days. Every claim is checked for accuracy before it's processed, so you're always paying the correct amount and your funding goes exactly where it should.

You'll see every payment as it happens, and if anything looks off — a price above the limit, a category running low, or a duplicate invoice — we flag it and sort it out before it becomes a problem. That means your supports keep running without interruption, your providers stay happy to work with you, and you never have to think about the paperwork.

Checked, correct and paid — usually within a few business days.

Fast invoice payments
06

No lock-in, no cost

You're never trapped. Plan management is fully funded by the NDIS, so there is nothing out of pocket — the funding is added to your plan just for this. And if we're ever not the right fit, you can switch at any time and we'll make the move simple and stress-free.

Switch anytime. We make it easy.

No lock-in, no cost
Expert budget management
02

Expert budget management

Always know exactly where you stand. We track every dollar across your Core, Capacity Building and Capital budgets, and flag overspend or underspend early — before it becomes a problem.

Clear monthly statements
03

Clear monthly statements

No confusing paperwork and no surprises. Every month you receive a simple, easy-to-read statement showing exactly what was spent, on which supports, and how much is left in each category.

Use any provider
04

Use any provider

Plan management gives you real freedom of choice. You can use both NDIS-registered and non-registered providers — so you can keep the people you already know and trust, or try someone new. We handle the payments to all of them, whoever you choose.

Your supports, your choice.

05

Real human support

Have a question? Send us a message and it becomes a tracked ticket with its own number, so nothing gets lost. A real person replies by email — or calls you if your case needs it — and we're happy to talk by phone in English and Spanish.

Talk to a real person, by email or phone.

Real human support

Built for everyone involved

One place where everyone sees what matters

Whether you receive supports, deliver them, or coordinate them, you get exactly the view you need. Choose your role to see the dashboard and what you get.

Simple to start

How it works

A simple journey from your first hello to staying in control — hover or tap any step to see what happens. We do the heavy lifting; you stay in control the whole way.

A Horizonte team member helping a participant get set up

Questions?

Frequently asked questions

A person raising their hand to ask a question

Get in touch

Ready to start, or just have a question?

Send a message and a real person will reply by email — or call you if your case needs it. Every message becomes a tracked ticket, so nothing gets lost.

Horizonte officeimages/office.jpg

Horizonte

Your plan manager

NDIS Registered Plan Manager based on the Gold Coast, supporting participants, providers and coordinators across Australia. We help in English, Spanish and 10+ other languages.

Your message becomes a tracked ticket — you'll get a ticket number and a reply by email. We reply in English and Spanish.

For providers

Getting paid is simple. No login needed to send an invoice.

Email your invoice as a PDF, or log in to upload it and track every step. Most correctly submitted invoices are processed within a few business days.

1. Email it

Send your PDF to [email protected]. Put "Invoice" or "Reimbursement" in the subject line. No account needed.

2. Or upload & track

Log in to upload invoices and follow them in real time from received to paid.

Use our template

Our invoice template covers every NDIA & ATO requirement, so you avoid the most common rejections.

Avoid these common mistakes

Simple errors cause the longest delays. Double-check:

  • • Participant's correct name & NDIS number
  • • A valid ABN
  • • Correct dates of service
  • • Only supports covered in the plan
  • • Correct NDIS support item codes
  • • Totals that add up
Download invoice template (PDF)Log in to upload & track

Provider login

Enter your email and we'll send you a secure sign-in link. No password to remember.

Check your email

We've sent a secure sign-in link to your inbox. It's valid for 15 minutes and can be used once.

InvoicesUploadMy questionsMy details
Sunshine Therapy
S

Welcome back, Sunshine Therapy

Upload an invoice and follow it from received to paid.

Upload an invoice

Drag a PDF here, or email [email protected]

Drop your PDF here or browse

Invoice #1041 — $640.00

Submitted 3 Jun 2026 · Typically paid in ~2–3 business days

Received
3 Jun, 9:12am
In review
3 Jun, 2:40pm
3
Submitted to NDIS
4 Jun, 8:05am
4
Paid
Pending

All invoices

InvoiceParticipantAmountSubmittedStatus
#1041S. Appleseed$640.003 JunSubmitted to NDIS
#1038J. Carter$220.001 Jun
#1031S. Appleseed$95.0024 MayAction needed — missing ABN

Coordinator login

Enter your email and we'll send a secure sign-in link.

Check your email

We've sent a secure sign-in link, valid for 15 minutes.

My participantsReferMy questions
Coast Coordination
C

Your participants

Read-only view of budgets and invoice status for clients who've consented.

Active participants
14
Invoices this month
38
Needs attention
2

Participant funding

ParticipantCore remainingUsedPlan endsStatus
S. Appleseed$12,48062%30 Jun 2026
J. Carter$2,14088%14 Aug 2026Overspend risk
M. Nguyen$9,90021%02 Dec 2026Underspend

Refer a participant

Under a minute. We never pay for referrals — participant choice always comes first.

Participant login

Enter your email and we'll send a secure sign-in link. No password needed.

Check your email

We've sent a secure sign-in link to your inbox. It's valid for 15 minutes.

My budgetInvoicesStatementsMy questions
Sarah A.
S

Hello, Sarah

Here's where your plan stands today.

Core — remaining
$12,480
62% used · resets 30 Jun
Capacity building — remaining
$6,050
38% used
Capital — remaining
$1,200
10% used

Latest invoice

Sunshine Therapy · #1041 · $640.00

Received
3 Jun
In review
3 Jun
3
Submitted to NDIS
4 Jun
4
Paid
Pending

Recent invoices

ProviderInvoiceAmountStatus
Sunshine Therapy#1041$640.00In progress
Coast Support Work#1040$305.00

Get plan managed with Horizonte

Register in minutes — we'll take it from here

Whether you're new to plan management or switching from another provider, signing up is quick. Fill in your details as they appear on your NDIS plan, accept our service agreement, and we'll handle the rest — including notifying the NDIA on your behalf.

Have this handy: your NDIS number and a copy of your NDIS plan (so your details match), and — if you're switching — your current plan manager's name. No bank details needed; we claim directly from the NDIA.
1 About you
2 Eligibility
3 Participant details
4 Agreement
5 Review

Who's registering?

This tailors the next steps for you.

Your details

Your plan management

Only applies if your plan started after 30 October 2023 (PACE). Not sure? Don't worry — we'll help you sort it out.

How did you hear about us?

Participant details

Please enter these exactly as they appear on the NDIS plan.

Contact & address

Your NDIS plan

Sharing your plan helps us set you up accurately. Max 5 MB. You can skip this and email it later.

Support coordinator

Service agreement & consent

Please review and accept. You can open the full documents to read them in detail.

Optional — keeping in touch

By submitting this form you confirm the information is accurate, and the date of submission becomes the date you accept the Service Agreement. We'll email you a copy for your records.

Review & submit

Please check everything below. Use “Back” to fix anything before submitting.

We'll confirm by email and let you know the next steps.

Legal & compliance

Documents

DRAFT — not legal advice. These are placeholder templates showing structure and required sections. Before publishing or having anyone sign them, they must be reviewed and finalised by a qualified Australian lawyer / NDIS compliance specialist. Bracketed fields like [COMPANY] need your real details.

Plan Management Service Agreement

Between [COMPANY PTY LTD], ABN [ABN] ("Horizonte") and the Participant named in the onboarding form ("you"). Draft v0.1.

1. About this agreement

This sets out the plan management services Horizonte will provide under the NDIS, made under the NDIS Act 2013 and the NDIS rules, to support your choice and control.

2. What we will do

  • Receive, check and process provider invoices in line with NDIA price limits and your plan budgets.
  • Make claims from your NDIS funding and pay providers for approved supports.
  • Keep records and give you regular statements of spending and remaining funds.

3. What we will not do

  • We do not provide financial, legal or investment advice.
  • We do not pay for supports not funded in your plan or above NDIA price limits.
  • We do not charge you — our service is funded by the NDIS.

4. Conflict of interest

Horizonte does not pay or receive payment for referrals. You may choose and change your providers and plan manager at any time.

5. Term & ending

Starts on signing; continues until your plan ends or either party gives [NOTICE PERIOD] written notice. You may leave anytime; we'll help transition your information.

6. Privacy & complaints

We handle information under the Privacy Act 1988 (Cth). Concerns: [EMAIL] / [PHONE], or the NDIS Quality and Safeguards Commission on 1800 035 544.

Privacy Policy & Consent

How [COMPANY] collects, uses, stores and shares your information. Draft v0.1.

What we collect

Identity and contact details, your NDIS number and plan information, invoices and payment records, and communications.

Why & who we share with

  • The NDIA, to make and manage claims.
  • Your providers, only as needed to process payments.
  • Your coordinator, only if you consent.

Your rights

Request access, correction or withdrawal of consent via [EMAIL]. You may complain to the OAIC.

Code of Conduct

Aligned with the NDIS Code of Conduct. Draft v0.1.

Horizonte and its workers will act with respect for your rights and privacy; provide services safely and competently; act with integrity and transparency; promptly raise quality or safety concerns; and take reasonable steps to prevent and respond to violence, exploitation, neglect, abuse and discrimination.

Complaints Policy

How to raise a concern. Draft v0.1.

Making a complaint

Tell us by phone [PHONE], email [EMAIL], or the "Ask us" form. Someone can do this on your behalf, and you can remain anonymous.

What happens next

  • We acknowledge within [X] business days.
  • We work with you to resolve it fairly and promptly, and record the outcome.

External options

If unsatisfied, contact the NDIS Quality and Safeguards Commission on 1800 035 544.