Stress-free plan management at no cost to you. We pay your providers fast, keep your budget crystal clear, and give you real people to talk to — so you can focus on what matters. Based on the Gold Coast, serving all of Australia.

What we do
Four promises sit behind everything we do: fast payments, clear budgets, real support and no lock-in — all funded by the NDIS, at no cost to you.
Your providers should never have to chase money. The moment an invoice lands with us, we check it against your plan budget, the right support category and the current NDIA price limits — then pay it promptly, typically within a few business days. Every claim is checked for accuracy before it's processed, so you're always paying the correct amount and your funding goes exactly where it should.
You'll see every payment as it happens, and if anything looks off — a price above the limit, a category running low, or a duplicate invoice — we flag it and sort it out before it becomes a problem. That means your supports keep running without interruption, your providers stay happy to work with you, and you never have to think about the paperwork.
Checked, correct and paid — usually within a few business days.

You're never trapped. Plan management is fully funded by the NDIS, so there is nothing out of pocket — the funding is added to your plan just for this. And if we're ever not the right fit, you can switch at any time and we'll make the move simple and stress-free.
Switch anytime. We make it easy.
Always know exactly where you stand. We track every dollar across your Core, Capacity Building and Capital budgets, and flag overspend or underspend early — before it becomes a problem.
No confusing paperwork and no surprises. Every month you receive a simple, easy-to-read statement showing exactly what was spent, on which supports, and how much is left in each category.
Plan management gives you real freedom of choice. You can use both NDIS-registered and non-registered providers — so you can keep the people you already know and trust, or try someone new. We handle the payments to all of them, whoever you choose.
Your supports, your choice.
Have a question? Send us a message and it becomes a tracked ticket with its own number, so nothing gets lost. A real person replies by email — or calls you if your case needs it — and we're happy to talk by phone in English and Spanish.
Talk to a real person, by email or phone.
Built for everyone involved
Whether you receive supports, deliver them, or coordinate them, you get exactly the view you need. Choose your role to see the dashboard and what you get.
Simple to start
A simple journey from your first hello to staying in control — hover or tap any step to see what happens. We do the heavy lifting; you stay in control the whole way.

Questions?

Get in touch
Send a message and a real person will reply by email — or call you if your case needs it. Every message becomes a tracked ticket, so nothing gets lost.
images/office.jpgYour plan manager
NDIS Registered Plan Manager based on the Gold Coast, supporting participants, providers and coordinators across Australia. We help in English, Spanish and 10+ other languages.
Your message becomes a tracked ticket — you'll get a ticket number and a reply by email. We reply in English and Spanish.
For providers
Email your invoice as a PDF, or log in to upload it and track every step. Most correctly submitted invoices are processed within a few business days.
Send your PDF to [email protected]. Put "Invoice" or "Reimbursement" in the subject line. No account needed.
Log in to upload invoices and follow them in real time from received to paid.
Our invoice template covers every NDIA & ATO requirement, so you avoid the most common rejections.
Simple errors cause the longest delays. Double-check:
Enter your email and we'll send you a secure sign-in link. No password to remember.
Prefer not to log in? You can always email your invoice to [email protected].
We've sent a secure sign-in link to your inbox. It's valid for 15 minutes and can be used once.
Didn't get it? Check spam, or contact us and we'll help.
Upload an invoice and follow it from received to paid.
Submitted 3 Jun 2026 · Typically paid in ~2–3 business days
| Invoice | Participant | Amount | Submitted | Status |
|---|---|---|---|---|
| #1041 | S. Appleseed | $640.00 | 3 Jun | Submitted to NDIS |
| #1038 | J. Carter | $220.00 | 1 Jun | Paid |
| #1031 | S. Appleseed | $95.00 | 24 May | Action needed — missing ABN |
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Read-only view of budgets and invoice status for clients who've consented.
| Participant | Core remaining | Used | Plan ends | Status |
|---|---|---|---|---|
| S. Appleseed | $12,480 | 62% | 30 Jun 2026 | On track |
| J. Carter | $2,140 | 88% | 14 Aug 2026 | Overspend risk |
| M. Nguyen | $9,900 | 21% | 02 Dec 2026 | Underspend |
Under a minute. We never pay for referrals — participant choice always comes first.
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New here? Join us
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Need help in another language? Request a call.
Here's where your plan stands today.
Sunshine Therapy · #1041 · $640.00
| Provider | Invoice | Amount | Status |
|---|---|---|---|
| Sunshine Therapy | #1041 | $640.00 | In progress |
| Coast Support Work | #1040 | $305.00 | Paid |
Get plan managed with Horizonte
Whether you're new to plan management or switching from another provider, signing up is quick. Fill in your details as they appear on your NDIS plan, accept our service agreement, and we'll handle the rest — including notifying the NDIA on your behalf.
Legal & compliance
This sets out the plan management services Horizonte will provide under the NDIS, made under the NDIS Act 2013 and the NDIS rules, to support your choice and control.
Horizonte does not pay or receive payment for referrals. You may choose and change your providers and plan manager at any time.
Starts on signing; continues until your plan ends or either party gives [NOTICE PERIOD] written notice. You may leave anytime; we'll help transition your information.
We handle information under the Privacy Act 1988 (Cth). Concerns: [EMAIL] / [PHONE], or the NDIS Quality and Safeguards Commission on 1800 035 544.
Identity and contact details, your NDIS number and plan information, invoices and payment records, and communications.
Request access, correction or withdrawal of consent via [EMAIL]. You may complain to the OAIC.
Horizonte and its workers will act with respect for your rights and privacy; provide services safely and competently; act with integrity and transparency; promptly raise quality or safety concerns; and take reasonable steps to prevent and respond to violence, exploitation, neglect, abuse and discrimination.
Tell us by phone [PHONE], email [EMAIL], or the "Ask us" form. Someone can do this on your behalf, and you can remain anonymous.
If unsatisfied, contact the NDIS Quality and Safeguards Commission on 1800 035 544.